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Poison Center Helpline
MCHC-Chicago Hospital Council d/b/a Illinois Poison Center
Effective March 31, 2021
MCHC-Chicago Hospital Council d/b/a Illinois Poison Center (“
”) is committed to protecting the privacy of all users (“
”) of the
websites (collectively the “
Pursuant to the Illinois Poison Control System Act, 410 ILCS 47/1 et seq., the IPC has been designated by the Illinois Department of Public Health as a Regional Poison Control Center, an emergency public health service and operates a 24-hour-a-day, 365-days-a-year toll-free telephone hotline to provide toxicology, hazard, and treatment information to the people of Illinois and health care providers in Illinois.
In the event of a poisoning emergency, contact a poison center immediately by calling 1-800-222-1222.
IPC’s practices for collection, use, and disclose of Visitor’s personal information through the Website will adhere to applicable federal and state laws, including but not limited to Illinois’ Personal Information Protection Act, Genetic Information Privacy Act, and AIDS Confidentiality Act, all as amended from time to time, as well as the appropriate national standards promulgated by the American Association of Poison Control Centers.
The term “
” as used herein means any other entity that is now or hereafter, directly or indirectly, owned or controlled by, controlling, or under common ownership or control with, managed by, under an affiliation contract (such as a joint venture or partnership) with IPC or any other Affiliated Entity.
IPC collects information from several sources accessible to Visitors through the Website, including, but not limited to, membership enrollment, conference, webinar, distance learning, and other event registration, Website visits, newsletter subscriptions, product sales and giveaways, and third party websites. The information collected depends on how Visitors use the Website, as detailed below:
When you visit the Website, the site asks your browser to store a small piece of data (text file) called a “cookie” on your device in order to remember information about you. Cookies are used on most websites. The IPC uses session cookies, which are cookies that are deleted when you leave the Website, and persistent cookies, which are cookies that remain after you leave the Website so that you are recognized when you return.
IPC also utilizes Google LLC’s Google Analytics (“
. IPC cannot control and is not responsible for Google’s use of information. Google allows individuals to opt out of these analytics tracking services. To do so, visit
IPC may collect or store certain Visitor information through cookies (session, persistent, or Google) including but not limited to:
Your name, contact information, username, and/or purchases;
The name of the domain and host from which the Visitor accesses the internet (e.g., google.com);
The internet protocol (“
”) address of the computer used by the Visitor;
The name of the browser software and operating system used by the Visitor;
The date and time of Visitor’s access to the Website;
The pages you visit on the Website; or
The internet address of the website from which the Visitor linked directly to the Website.
IPC may share, without restriction, the information collected through cookies (session, persistent, or Google). Some web browsers can block third-party cookies, and it is the responsibility of the individual Visitor to decline those cookies if they wish. Certain features of the Website may require cookies in order to function properly and declining cookies may affect performance of the Website.
IPC may use the information collected by cookies (session, persistent, or Google) to:
Store information so that you will not have to re-enter it during subsequent visits;
Track your entries, submissions, and communications;
Administer the Website;
Better manage content;
Improve Visitor experience on the Website and/or delivery of Website webpages to Visitors;
Help diagnose problems with IPC’s web servers;
Investigate security incidents;
Gather broad demographic information for aggregate use in order for IPC to improve the Website;
Deliver customized content;
Provide targeted advertising on other sites;
Monitor effectiveness of marketing campaigns;
Track Visitor’s movement; and
Conduct web traffic analyses through which IPC tracks statistics, such as which pages are visited in what order, where Visitors come from, how long Visitors spend on the Website, and which sections of the Website receive the most Visitors.
Information You Provide to the IPC
In some situations, you may provide your information to IPC (or an Affiliated Entity) through the Website. Depending upon the services you utilize on the Website, IPC may request or require you to create an account and/or to provide personal information to obtain certain services, including, but not limited to:
Biographical information such as your name, age, and gender;
Contact information such as your email address, mailing address, phone number, and fax number; and
Professional information such as your job title, position, professional title, and information about your company, business, or school.
Examples of when you might provide us with your personal information, include, but are not limited to, when you:
Register for a user profile to access the “Poison Prevention Education Resource Center” portion of the Website;
Register to attend an IPC or Affiliated Entity event;
Make a donation to the IPC;
Make a purchase from IPC;
Request materials or free items from IPC;
Submit contact information or feedback directly to the IPC through the Website;
Complete a survey or questionnaire that IPC sent you or invited you to complete;
Subscribe to email notifications or newsletters including, but not limited to, IPC alerts, IPC blog, or IPC Poison Tips and Updates; or
Contact us by any other means, such as by phone or email or through social media or the IPC blog hosted on the WordPress website (“
In order to provide you with a service or product you may be requested or required to provide payment through a credit card or debit card. Such credit card or debit card information, including payment card number, goes directly to IPC’s or its Affiliated Entities’ vendor and/or contractor. The IPC and its Affiliated Entities do not store, process, or transmit any cardholder data. Transactions processed on behalf of the IPC and its Affiliated Entities are fully outsourced to PCI compliant third party solutions (e.g., PayPal, Cvent, or Square). The IPC and its Affiliated Entities are not subject to the Payment Card Industry Data Security Standards.
Through IPC’s Affiliated Entity, the Illinois Health and Hospital Association (“
WordPress & Other Social Media Accounts
How the IPC Uses Your Information Collected Through the Website
How and Why IPC Uses Your Personal Information
IPC may use your personal information to:
Provide services to you, or value to the services provided to you;
Respond to your inquiries, requests for access to certain portions of the Website, and/or other requests or questions;
Create a user profile account;
Facilitate your registration and participation in events, purchase of products or services, and/or request for free materials or items, including, but not limited to, the use of addresses for shipping and credit card information for payment;
Contact you regarding your registration, purchase, and/or request for materials or items, including, but not limited to, sending you information and updates related to your purchase or sending a confirmation email;
Collect payments from you and send you invoices;
Deliver products or services purchased through the Website or over the phone;
Send you marketing and educational communications related to products and services that IPC or an Affiliated Entity think may be of interest to you, including, but not limited to, recommending products;
Collect online donations;
Compile (either hardcopy or electronic) a list of persons registered to attend to an event, which may be shared with third parties, including, but not limited to, other members within a group;
Automatically enroll you in email notifications and newsletters if you contact the IPC, complete the Poison Prevention Education course or other IPC online course, or comment on a Blog post;
Send you email notifications or newsletters which you have specifically requested or in which you have been automatically enrolled;
Send you email messages containing company news and product or service information;
Administer and monitor usage of the Website;
Investigate and mediate disputes and complaints you file;
Enforce IPC and Affiliated Entity copyrights, tradenames, trademarks, service marks, logos, domain names, and other distinctive brand features or legal rights;
Carry out internal operations, including, but not limited to internal record keeping;
Assist in preparing government or private grant or contract applications; and
Assist and/or carry out legal or contractual compliance, including, but not limited to, responding to a subpoena and fulfilling information collection requirements under a government contract or grant.
IPC may also use your personal information for other purposes that are compatible with these purposes listed above and/or as otherwise specified at the time of collection. IPC may combine the information collected from you or by Google with information collected from your use of other IPC services, collected by Affiliated Entities or IPC affiliated or sponsored organizations, or obtained from third parties. The combined information may be used for purposes that are compatible with the purposes set forth herein.
Some or all of the information IPC collects from you as part of registrations for accounts, membership, events, or certain productions may be maintained in a user account. Copies of data or information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Website.
Disclosure of Your Information
To Affiliated Entities, joint venture partners, and third parties that are affiliated, sponsored, or endorsed by IPC or an Affiliated Entity;
To the extent required or allowed by law;
To respond to governmental official, law enforcement, or private party requests which are required by applicable laws, court orders, warrants, subpoenas (whether civil, criminal, or administrative), governmental regulations;
For Contracts, Grants, and Cooperative Agreement application, administration, compliance, and reporting;
In situations involving a serious and imminent threat to the safety of a person;
As necessary for legal or contractual compliance purposes;
As necessary to enforce IPC’s or Affiliated Entities’ rights in connection with the Website;
If IPC or an Affiliated Entity sells or transfers all or a portion of a respective company’s business interest, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change;
To IPC’s and/or Affiliated Entity’s vendors and contractors if necessary in order to provide you with a service and/or product and/or to administer the Website;
As specified at the time of collection (e.g., as described in survey materials); and
To third parties in connection with the transaction (e.g., a list of registrants provided with program materials).
IPC may use third party vendors to perform certain services on IPC’s behalf, including, but not limited to, hosting the Website and/or IPC’s email server, processing your payments, maintaining, enhancing, or adding functionality to the Website, operating Website features, fulfilling and processing orders, collecting web analytics data, and enabling IPC to send you emails. IPC may share your personal information with these third party vendors solely to enable them to perform such services for IPC. IPC requires that those third party vendors maintain at least the same level of protection that IPC maintains for such data. Some vendors may process your data outside of the United States.
IPC is not responsible for the processing of your personal information or any of your personal information by any third party except those third parties acting as IPC’s subcontractors to process the data on IPC’s behalf.
How to Change or Update Your Information
IPC has implemented and maintains commercially reasonable, generally accepted industry security standards to protect against unauthorized access by third parties to the information transmitted or provided to IPC via the internet or otherwise. Data transmission over the internet is never one hundred percent secure; IPC cannot guarantee the security of any data or personal information you transmit or provide to IPC or from IPC’s Website; therefore, you use the Website and you communicate with IPC at your own risk.
If you have a user account through the Website, you are responsible for protecting the security of your username and password. You are responsible for any transaction made using your username and password.
All credit card data, passwords, and contact forms you submit via the Website are encrypted prior to transit over the internet using Transport Layer Security (formerly known as “
Links to Other Websites
The Website contains links to third party content and websites that IPC does not control. This includes links to clients, sponsors, government agencies, and partners. In addition, IPC and Affiliated Entities may maintain a presence on third party websites, such as Facebook®, YouTube®, Twitter®, or WordPress©. If you click on these links and/or choose to access the third party websites, those third parties may use, view, edit, or set their own cookies to collect your data and you are subject to the privacy notice of such third parties websites. You should read the third parties’ privacy notices to learn how they will collect and use your data as their policies may differ from IPC’s and will apply to your use of their websites. IPC is not responsible for the privacy notice, policies, or practices or the content of third party websites, nor is IPC or any Affiliated Entity responsible for any third party website’s collection or protection of your data or your personal information.
The Website may contain functionality which enables you to import profile information or contacts from third party services (e.g., LinkedIn, Facebook, Twitter, Gmail, etc.) (collectively “
Third Party Social Media Accounts
Privacy of Children
The Website allows for individuals and children 13 years of age and older living or working in Illinois to register for an account in order to participate in the Poison Prevention Education course. The IPC may use and disclose the personal information collected to create the account as permitted herein. In accordance with 325 ILCS 17, the IPC will not purchase or sell the personal information of children under the age of 16 without parental consent.
While the IPC is aware students may take or complete the Poison Prevention Education course, the IPC is not an “operator” within the meaning provided under 105 ILCS 85, nor is this Website or the Poison Prevention Education course used primarily for “K through 12 School Purposes” (as such term is defined by 105 ILCS 85) or designed and marketed for K through 12 School Purposes. Furthermore, the IPC is not considered under the Family Educational Rights and Privacy Act to be a third party vendor of schools to which the schools outsources duties and have direct control over the IPC regarding the use and maintenance of educational records.
If for any reason, IPC would like to use or disclose your information for substantially different purposes other than those outlined at the time the information was originally collected, IPC will affirmatively request permission from you to use such information for those substantially different purposes prior to using or disclosing the information.
Illinois Health and Hospital Association
Attn: Privacy Officer
1151 E Warrenville Road
Naperville, IL 60566
You may also contact IPC’s Website administrator (a) by U.S. postal mail at the same mailing address listed above for the Privacy Officer, (b) by emailing
, or (c) by calling 630-276-5400.
IPC will respond to your complaint, dispute, question, or other inquiry within thirty (30) days of receipt.